RETURNS, EXCHANGES, & WARRANTIES

Exchanges, Returns & Warranties

Exchange Policy

We offer a 365-day exchange policy on all of our products as long as they are in new and unused condition in the original packaging. You are responsible for the shipping costs back to us, but we ship all exchanges back to you for free if you are shipping within the USA.  All international orders are responsible for shipping costs both ways.  
 
You can also exchange for a different product from what you ordered. If the exchange costs more we will contact you for the additional payment. If the exchange costs less we will refund you the difference. 
 
Return Policy

We offer a 30-day return policy on all of our products as long as they are in new and unused condition in the original packaging. You send the item back to us and we will refund your original payment method less shipping costs. If your order originally shipped for free the shipping cost will be $20.

If you would rather exchange for a different size or a different skate altogether we will send you the exchange for free. If the new product costs more we will contact you for the additional payment. If the new product costs less we will refund you the difference. All return shipping costs are the responsibility of the purchaser. 

Warranties

The majority of our skates are covered by a 30-day manufacturer's warranty and, in many cases, a 1 year warranty. We also have a few manufacturers that cover their products for life.

Warranties do not cover regular wear-and-tear, misuse (use outside the products intended use), abuse, neglect, or improper fit. The ultimate determination of warranty claims are held by the manufacturers but we'll help you estimate their judgment.

If you feel you have a warranty claim, we may ask you to send us a picture or ship the item back for inspection. Once the product is determined to be defective, the item will be repaired, replaced, or refunded.